Ask the Expert: Teneicia Roundtree, TreeHouse Cleaning LLC

TreeHouse Cleaning LLC

TreeHouse Cleaning LLC - Teneicia Roundtree, Owner

TreeHouse Cleaning LLC offers residential and commercial cleaning services to homes and businesses in central Arkansas. Founder and CEO Teneicia Roundtree started her business in 2018 with $20, encouragement from her mother, and a drive to succeed. Since then, TreeHouse Cleaning has emerged as one of the most sought-after cleaning companies in the Conway area. We got Teneicia’s expert opinion on cleaning tips for homes and what people should look for in a professional cleaning service.

Some people feel the need to compulsively clean their homes before the housekeeper arrives. How should we tidy up before your arrival? What should we leave to the professionals? 

TENEICIA: Clients should understand that they are in a judgment-free zone. We understand that life happens. And we are here to help. However, if the client so chooses, putting away items such as shoes, clean/dry dishes, and children’s toys are helpful. 

Sanitizing and disinfecting our homes has become a priority during the COVID-19 pandemic. What areas in our homes should be cleaned regularly but are often overlooked? 

TENEICIA: Understandably, the spread of COVID-19 is a concern to many families. The most common item that people may not consider is the cell phone. We are constantly touching our phones and placing them near the most vulnerable areas on our bodies – our mouths and noses. Other items include high-touch-point areas, such as the interior portion of pull or “barn-style” doors; remote controls; thermostats; and the handles of microwave doors and ovens, to name a few. 

What should homeowners consider when choosing a professional cleaning service? 

TENEICIA: Each homeowner should consider a company that values trust. As a service provider, housekeepers and janitors alike must understand that they are entering portions of their clients’ properties that many of their closest relatives or friends may never enter. Our job is to uphold that trust. Furthermore, we must give our clients peace of mind with proper vetting, training, insurance documentations, as well as a solid history of referrals. 

What are some costly mistakes people often make when booking professional cleaning services? 

TENEICIA: The most common and costly mistake many prospective clients make is refusing consultation prior to a quote. We understand it may be a little embarrassing or there may be a time constraint. However, skipping out on a 20-minute walkthrough could be costly. We generally consider the square footage of the home or office if it has not been reviewed. If the square footage includes areas a client may not need cleaned, or if it is a lighter clean than anticipated, it is likely that a client will pay more for services rendered if they do not take advantage of the consultation. 

The second most costly mistake is scheduling once-a-month cleanings or “deep” cleanings as opposed to standard, recurring cleanings. This may seem a little counterintuitive to some. However, deep cleanings take more man-hours, product, and use of resources. Therefore, the cost will be significantly higher. So, schedule a recurring cleaning – it’s a win-win! 

What would you say to someone who is apprehensive about paying for a professional cleaning service? 

Oftentimes a client’s guilt is what makes them apprehensive. I get it; we all want to be superheroes and need no one. But in reality, we all need help. And that’s OK. That’s what we are here for. We are here to provide a service that frees your time and gives you peace of mind so you can be the best version of yourself. In turn, you are helping a local business owner provide for her family and live her vision. And I can’t find any fault in that. 

For a free quote or to book an in-person or virtual consultation, contact TreeHouse Cleaning LLC by visiting or by calling 501-859-4188.  

This article first appeared in the 2021 Conway+ Community Profile & Resource Guide

Headshot - Teneicia Roundtree

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